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While many approaches focus on adding or refining features, I focus on structuring workflows—because in complex systems, behavior, reliability, and governance define how decisions are made. Clear workflows guide task progression, introduce control, and reduce ambiguity, leading to consistent, trustworthy outcomes.

How I Approach Design

 

AI Workflow System Modeling

Structure end-to-end workflows that turn complex tasks into clear, scalable execution paths, improving usability and efficiency.

 

AI Behavior Design

Shape how AI assists, guides, and responds within workflows, creating predictable, transparent system behavior that builds user trust.

Validation & AI Governance

Establish validation frameworks and human oversight to ensure accuracy, control, and reliable outcomes in high-stakes environments.

Scalable Systems

Design reusable workflow patterns and interaction models that scale across products, teams, and evolving use cases.

Strategy & Roadmap Leadership

Define UX strategy and roadmaps grounded in research insights and product signals, driving alignment and measurable outcomes.

Disclaimer

This portfolio is shared privately and is intended solely to showcase my work as a product designer. Some projects may reference real companies or include logos strictly for illustrative purposes. All trademarks, brand names, and copyrighted materials remain the property of their respective owners, and no endorsement is implied. To respect confidentiality, all content has been modified, generalized, or recreated for presentation purposes. Any data shown is illustrative only and does not represent actual client information or internal systems. By accessing this portfolio, you agree to use it for review purposes only and to respect the confidentiality of the work shown. © 2026 Florence Kim Design. All rights reserved.

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